No. We don’t start counting kids toward the occupancy until they’re over the age of two. (There are exceptions in certain communities, but we’ll make it clear in the home’s description and agreement when that’s the case.)

We have lots of dog-friendly homes to choose from—just check the home’s listing, and make sure to add your dog to your reservation.

You can claim your credit in less than one minute.

You can also log into your account and contact the home owner to cancel.

When making a new reservation, if you cancel:

• Within 24 hours of booking, you’ll receive a full refund.
• 30 days or more before your trip, you’ll receive a refund of any rental payments you’ve made, minus the booking fee.
• Within 30 days of your trip, no refunds will be issued.

We’ll know if early check-in is available by 9 a.m. on the day of your arrival. Please contact the home owner in your account for more details.

We offer late check-out whenever possible for a small fee. Please contact the home owner in your account to see if it’s available and add it to your reservation.

Your feedback is invaluable to our team, our homeowners, and our future guests! We’ll email you after your stay asking for a review of your home and your experience with us.

We publish all reviews that help guests choose whether a home is right for them. Your honest feedback about a home’s location, furnishings, and layout—positive or negative—is crucial. If a review isn’t helpful to future guests (like complaints about poor weather during a stay), it may not be shared publicly. Of course, any guest feedback about customer service or housekeeping is always shared with our management teams for appropriate follow-up and coaching.